This support page was last updated on May 31, 2025. We use Notion for this site.
Regarding the tariff situation: Our factory manufacturer for the base hardware and the Android skin that underlies Caption Companion devices is Samsung. However, Caption Companion is crafted and assembled in the United States, and ships from the United States. We were well stocked with all components before the tariff situation began in 2025 so we don’t foresee any changes with pricing or delays in shipping at this time.
https://go.crisp.chat/chat/embed/?website_id=06c132af-a0b6-46d6-b034-8c239e703c31
Want to see why Caption Companion is truly the first universal unlimited realtime captioning device? You’re guaranteed to find something you didn’t know you could do with this thing.
https://www.youtube.com/playlist?list=PLxwlAxuvjMCE2J-Q4MsRcGzHhITQ0ep5K
All of the Help/Demo Videos can be accessed in the single YouTube player above. Click/tap the playlist icon (3 lines with a triangle in the third line) along the top of the video player to jump straight to the video you want. (direct YouTube playlist is here) Videos 01 through 07 are recorded in portrait (vertical) mode for easy viewing on your smartphone. After a video starts playing, you can slow it down or speed it up by clicking/tapping the cogwheel icon and choosing your playback speed. If on a computer, you can click and drag the closed captions to a different part of the screen as needed. (Note that any ads shown are placed by Google, not us.)
Looking for a good way to quickly search across all videos? Click here!
Click here for Full User Manual (20 pages)
Click here for Condensed User Manual (4 pages)
Click here for Tech Specs (3 pages)
Click here for Comparison Table (1 page)
Optional Accessories:
Click here for HDMI Powered Adapter Cable instructions (2 pages)
Click here for Landline Telephone Adapter installation (1 page)
Click here for All-In-One Protective Case installation (1 page)
Click here for 4-Channel Wireless Mic Set instructions (1 page)
Click here for 4-Channel Wireless Mic Set User Manual (16 pages)